Managing Customer Visits with SAP Hybris Cloud for Customer – Best of Both Worlds - Centralised Control with Full Support for Individuals
How do you take control of the visits your sales teams make to your customers, but give your people the freedom to use their individual skills and intuitions? How do you track which customers have been visited, and more importantly which haven’t? How do you train your new-comers, or ensure best practice is followed by your old-timers? How do you get the big picture of what’s happening, what’s coming up … or what benefits came out of your sales investment?
SAP Hybris Cloud for Customer data can be exported into SAP Lumira using the connector available from the download centre in the system. Once the add-in has been installed locally, the user can log into the SAP Hybris Cloud for Customer tenant directly from SAP Lumira and access data using existing report views. Once these links are saved, related SP Lumira analyses can be refreshed with updated data from the SAP Hybris Cloud for Customer system.
We know that some SAP Hybris Cloud for Customer (C4C), customers are experiencing challenges with the performance of the solution particularly in a contact centre environment.
Regardless of whether you are considering a SAP Hybris Cloud for Customer (C4C) proof of concept or full-blown implementation, our C4C project effort and cost estimator will let you see how far your project budget will take you.
How SAP HANA Cloud Platform can be the "secret sauce" in your SAP Hybris Cloud for Service implementation
We have recently completed the implementation of SAP Hybris Cloud for Customer's Service capability for a large enterprise, with subsequent large-scale and specific requirements.
The solution uses SAP Hybris Cloud for Customer (C4C) to capture and centralise HR ticket information for the entire employee population. Tickets can be raised via integration with SAP HCM, via direct emails into the system or simply by agents manually keying in details, but all of these have flaws.
Check out Darron Walton of De Villiers Walton's presentation on the future of cloud-based CRM presented at the Investigo SAP cloud event November 2016.
If the project plan and resourcing model for your SAP Hybris Cloud for Customer implementation looks like that of a "traditional" SAP ERP or CRM implementation there’s a high probability that either you or your SI have not implemented the solution before.
DVW will once again be delivering the suite of SAP Hybris Cloud for Customer and SAP Hybris Marketing training on behalf of SAP's COEE in 2017.
Miller Heiman is one of the world’s most respected sales performance companies. Their Strategic Selling® system helps thousands of organizations worldwide develop comprehensive strategies to win sales opportunities.
DVW has developed a packaged Miller Heiman integration for SAP Hybris Cloud for Customer and SAP CRM. The integrations cover the Blue Sheet, Green Sheet, Gold Sheet and Platinum Sheet.
Get your SAP Cloud Application Studio (SDK) developments for SAP Hybris Cloud for Customer off to a good start by considering some of these tips and tricks from our SAP Cloud Application Studio Development Team. While some of them are common to all types of development, others are very specific to the SDK.
Understanding the differences between SAP Hybris Cloud for Customer and SAP CRM could make or break your project
If your SAP Hybris Cloud for Customer project team looks like the image above, you are in trouble. Let me explain.
Do you want to be able to send SMS messages directly from your SAP systems? Perhaps you’ve already considered SAP SMS 365 but your expected message volumes are too low to justify the investment. On the other hand, you may simply want a solution that is cost-effective, easier to implement but every bit as secure as SAP SMS 365.
The Entertainer extends Transversal's technology into its contact centre (with a helping hand from De Villiers Walton)
For the last five years The Entertainer has delivered a high level of customer service via its website through Transversal’s Prescience Self-Service Adviser. With an expanding website offering and over 120 retail stores stocking thousands of products, and with Christmas coming, they recently recognized the need for agents in their contact centre to provide an equally high level of customer service. It was clear that their contact centre agents needed to find more accurate information faster through a single and consistent source of knowledge, so they have deployed Transversal's Prescience Contact-Centre Adviser.
With SAP Hybris Cloud for Customer Deal Finder, SAP has delivered a real gem of a tool that uses the predictive analytics capabilities of SAP Infinite Insight to identify those Leads that are most likely to convert into Opportunities.
My only concern is that Deal Finder is not available as part of the standard C4C subscription and, given the lack of buzz about it on SCN and social media, I think the additional licensing requirement is deterring a lot of C4C customers from even considering it.
I hate the word, “synergy” almost as much as I hate the word, “passion” but sometimes when you experience the powerful combination of two technologies, no other word will do.
The two technologies that have forced me to embrace the word, "synergy" are SAP’s Cloud for Customer and Transversal’s Prescience.
Check out the recording of our webinar, "Confessions of an SAP Cloud for Customer". Presented by me, Darron Walton, the webinar examines the good, the bad and the ugly of SAP C4C and gives tips on how to ensure a successful implementation of the solution.
When people talk about knowledge management integration for SAP Cloud for Customer, MindTouch is often one of the first products mentioned. In this blog I want to introduce you to an alternative and, in my opinion, better product that elevates itself above other knowledge management products through its ability to understand what people mean and not what they say, anticipate what knowledge they will need next and improve through continued use. This is much more than a search engine that can trawl through a repository of documents. The product is Transversal’s next-generation cognitive knowledge platform Prescience and at De Villiers Walton we’ve been so impressed by it that we’ve integrated it with SAP C4C.
Given that SAP Cloud for Customer (C4C) is still a relatively new product, it’s perhaps inevitable that I’m hearing as many groans of dissatisfaction from SAP C4C customers as screams of delight. So, what’s going on and how can we convert those groans into screams?
Building online forms can be hard. Wufoo makes it easy. DVW makes it easier still by integrating Wufoo with SAP Cloud for Customer. DVW’s Wufoo integration into SAP Cloud for Customer enables Leads to be extracted from Wufoo Forms and converted into SAP Cloud for Customer Leads.
A couple of weeks ago, I taught a SAP Cloud for Customer (C4C) class to a group of 15 at SAP UK. The participant group size has consistently been in the 10 to 15 range across Europe for the last 12 months or so. While last year the attendee profile was exclusively SAP partners this year customers are making up 20% to 30% of the class size. This has been great to see because it not only means that SAP C4C is in the ascendency within the partner community it is also showing that early partner investment in the solution is translating into sales and projects.
Our SAP Cloud for Customer (C4C) integration for Transversal Knowledge demonstrates a number of very positive aspects of the SAP C4C solution.
With SAP Cloud for Customer (C4C), SAP has released a cloud-based CRM solution that competes head to head with salesforce.com (SFDC), provides a desktop, tablet and mobile user experience that eclipses that of SAP on premise solutions and integrates directly into SAP CRM and SAP ERP via SAP HANA Cloud Integration or SAP Process Integration. It is also possible to enhance and extend SAP C4C using standard SAP development tools such as the SAP Cloud Application Studio and the SAP HANA Cloud Platform.