De Villiers Walton is a specialist consulting, systems integration and software development company with SAP at the core. We help our customers' businesses Run Better by leveraging their investment in SAP software.
If your SAP Hybris Cloud for Customer project team looks more like the image on the left than the one on the right, you are in trouble. Let me explain.
Do you want to be able to send SMS messages directly from your SAP systems? Perhaps you’ve already considered SAP SMS 365 but your expected message volumes are too low to justify the investment. On the other hand, you may simply want a solution that is cost-effective, easier to implement but every bit as secure as SAP SMS 365.
We have recently completed a complex Flexible Reporting programme for a global consumer goods company where we were engaged to help them transform an underperforming SAP BW implementation into a sophisticated BI landscape underpinned by a “gold standard SAP BW on HANA implementation” (SAP’s words not ours!).
For the last five years The Entertainer has delivered a high level of customer service via its website through Transversal’s Prescience Self-Service Adviser. With an expanding website offering and over 120 retail stores stocking thousands of products, and with Christmas coming, they recently recognized the need for agents in their contact centre to provide an equally high level of customer service. It was clear that their contact centre agents needed to find more accurate information faster through a single and consistent source of knowledge, so they have deployed Transversal's Prescience Contact-Centre Adviser.
Please join us on Wed, Sep 28, 2016 3:00 PM - 3:45 PM BST / 10:00 AM - 10:45 AM EST for, "Fifty Shades of SAP Hybris C4C" the sequel to our popular webinar, "Confessions of an SAP Cloud for Customer consultant".
The webinar will be hosted by me, Darron Walton and covers the following topics:
With SAP Hybris Cloud for Customer Deal Finder, SAP has delivered a real gem of a tool that uses the predictive analytics capabilities of SAP Infinite Insight to identify those Leads that are most likely to convert into Opportunities.
My only concern is that Deal Finder is not available as part of the standard C4C subscription and, given the lack of buzz about it on SCN and social media, I think the additional licensing requirement is deterring a lot of C4C customers from even considering it.
Phone: +44 (0) 845 838 3431