Today’s multifaceted Customer Relationship Management (CRM) systems provide the ideal support mechanism for a wide spectrum of businesses, including recruitment. However, many CRM users – especially those who may not use it on a daily basis – struggle to make the best use of what is now an essential tool for managing customer interactions. Darron Walton, Managing Director of the SAP consulting specialist, De Villiers Walton, explains the importance of deploying efficient CRM training.

Most finance workers are accustomed to the time-consuming process of accessing multiple systems to perform their daily tasks. But could there be a better way? Here, Daneel De Villiers, managing director of the SAP consulting specialist, De Villiers Walton, explains how adding a simple browser-based interface to enterprise software can make it significantly easier for users to interact with these back-end systems.

Launching a new product can present major challenges even for the most experienced of vendors. Last year, SAP's Business ByDesign had just a few clients in the UK. Now, the numbers are steadily increasing; whereas in 2010 there were less than 100 ByDesign customers, today there are closer to 600.

Daneel De Villiers explains why De Villiers Walton decided to become a SAP Business ByDesign reseller trading under the De Villiers Walton brand in the US and under the Enterprise on Demand brand in the UK.

No matter how hard you try, most customer management tools seem destined to underachieve. Darron Walton of De Villiers Walton shows how to get the best out of your CRM software.

With the help of a team of experts, MyCustomer identified six pitfalls that can prohibit successful CRM training. Darron Walton of De Villiers Walton participates in the debate.