Today’s multifaceted Customer Relationship Management (CRM) systems provide the ideal support mechanism for a wide spectrum of businesses, including recruitment. However, many CRM users – especially those who may not use it on a daily basis – struggle to make the best use of what is now an essential tool for managing customer interactions. Darron Walton, Managing Director of the SAP consulting specialist, De Villiers Walton, explains the importance of deploying efficient CRM training.

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