​Custom Development of an SAP CRM-based Global Account Planning Solution for SAP

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Project Objectives

• Together with SAP IT, develop and implement a CRM add-on solution for account planning for use by SAP Global Sales
• Create a template based solution that is easy to roll-out to other countries/regions
• Deploy an intuitive and user friendly interface
• Fully integrate with SAP CRM and utilise standard CRM objects and data
• Tight 16 week delivery time-frame

Implementation Highlights

• On time - 16 weeks implementation in time for SAP FKOM in Jan 2008
• On budget
• Over 3,000 account executives are currently using the tool
• Solution utilised leading edge UI technology and SAP SOA architecture
• Innovative and revolutionary user interface

Benefits

• Tight and seamless integration with data in existing systems such as SAP CRM and ERP to provide a consolidated view of customers for account executives
• Revolutionary UI leading to greater user interaction, satisfaction and motivation but delivered with a lower roll-out cost and training needs
• End-to-end planning processes and framework for account executives
• Greater customer visibility thanks to a single view of the entire account portfolio

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