SAP Customer Relationship Management


Since 2003, DVW has successfully delivered SAP CRM solutions to more than 20 companies globally. The solutions implemented include green field sites, complex integration projects, simple “vanilla” implementations, global implementations, single and multi-vendor projects, project reviews & remediations and those enhanced with our Multi-Channel Application Framework (MCAF) technology.

Track record

Our track record of successfully delivering high-quality SAP CRM-based solutions is second to none and supported by references and case studies including Heineken and Mentor.

Solution coverage

We cover all aspects of SAP CRM including:

  • Marketing
  • Sales
  • Service Management
  • Partner Channel Management
  • Interaction Center
  • Web Channel Experience Management
  • Mobility
  • Real Time Offer Management (RTOM)

We also have experience of CRM in the cloud / on demand with SAP Business ByDesign.


The experience & knowledge of our dedicated team of consultants and associates is world class. We are experienced at operating at all organizational levels from Board Level to shop floor.

Next steps

If you are currently considering SAP CRM or have a project, you would like to discuss with us, please complete the short form below.

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