Custom Development of an SAP CRM-based Global Account Planning Solution for SAP

Custom Development of an SAP CRM Sales Process Solution for SAP

Project Objectives

Develop an end-to-end, web based tool which integrates with SAP CRM to support the SAP “Total Customer Experience” (TCE) buying process for its mid-sized enterprise market
Enable sales professionals to understand where the prospective customer is in the sales process and their level of engagement
Deploy an intuitive and user friendly interface

Implementation Highlights

On time and on budget
Solution utilized leading-edge UI technology and Enterprise Service Oriented Architecture
Innovative and revolutionary user interface - "it is as easy as going to a Disney store and picking up a toy" - feedback from a business user

Benefits

Fully integrates with business partner and opportunity management data and functionality in SAP CRM system
Provides an intuitive, interactive, web-based front-end with which provides users with rapid access to relevant content; rapid switching between prospects; and to other tools in either a guided (pop-up help) or unguided (help turned off) manner to support customer buying scenarios
Provides an end-to-end framework to the relevant methodology and content to increase sales efficiency and to win deals
No user training was required to use the tool