If you want to extract data from SAP BW, SAP Business Suite applications (including SAP ECC, SAP CRM, SAP SCM etc.) or SAP BusinessObjects directly into Tableau, you should take a look at the DVW Tableau Connector for SAP.
Managing Customer Visits with SAP Hybris Cloud for Customer – Best of Both Worlds - Centralised Control with Full Support for Individuals
How do you take control of the visits your sales teams make to your customers, but give your people the freedom to use their individual skills and intuitions? How do you track which customers have been visited, and more importantly which haven’t? How do you train your new-comers, or ensure best practice is followed by your old-timers? How do you get the big picture of what’s happening, what’s coming up … or what benefits came out of your sales investment?
SAP Hybris Cloud for Customer data can be exported into SAP Lumira using the connector available from the download centre in the system. Once the add-in has been installed locally, the user can log into the SAP Hybris Cloud for Customer tenant directly from SAP Lumira and access data using existing report views. Once these links are saved, related SP Lumira analyses can be refreshed with updated data from the SAP Hybris Cloud for Customer system.
Running SAP ECC for your back office but Salesforce.com for your CRM? Take a look at our short demo showing how easy it is to pull data from SAP using the Alteryx Connector for SAP before loading it into Salesforce.com with Alteryx.
If you are pulling your SAP data directly into Qlik you could be missing a trick. Check out our short demo of SAP data being used with the Predictive Analytics capabilities of Alteryx before visualising the data in Qlik.
We know that some SAP Hybris Cloud for Customer (C4C), customers are experiencing challenges with the performance of the solution particularly in a contact centre environment.
The Alteryx Connector for SAP, works with SAP S/4HANA (AKA SAP Business Suite 4 SAP HANA) on-premise edition in the same way as it does for SAP’s Business Suite solutions (ECC, CRM etc.).
Take a look at this short demo of the Alteryx Connector for SAP (ACS) being used with an SAP S/4HANA system.
There’s a lot of buzz around the SAP Hybris Marketing platform at the moment and rightly so. Despite this, we’re not currently seeing that buzz translate into real projects.
So, in the spirit of getting things moving, we are offering a limited number of free, no-obligation, Proof of Concepts to SAP customers in Europe and North America who want to understand what the SAP Hybris Marketing platform can do for them.
Regardless of whether you are considering a SAP Hybris Cloud for Customer (C4C) proof of concept or full-blown implementation, our C4C project effort and cost estimator will let you see how far your project budget will take you.
It was October 1, 2002 and after a full day attending various TechEd sessions, Daneel de Villiers and I sat in a bar in Bremen putting the world to rights.
Daneel had recently left Price Waterhouse and I had returned to permanent employment after a few years as a contractor. We had both joined a start-up that turned out to be a masterclass in how not to run a consulting business and were feeling deflated.
How SAP HANA Cloud Platform can be the "secret sauce" in your SAP Hybris Cloud for Service implementation
We have recently completed the implementation of SAP Hybris Cloud for Customer's Service capability for a large enterprise, with subsequent large-scale and specific requirements.
The solution uses SAP Hybris Cloud for Customer (C4C) to capture and centralise HR ticket information for the entire employee population. Tickets can be raised via integration with SAP HCM, via direct emails into the system or simply by agents manually keying in details, but all of these have flaws.
Check out Darron Walton of De Villiers Walton's presentation on the future of cloud-based CRM presented at the Investigo SAP cloud event November 2016.
If the project plan and resourcing model for your SAP Hybris Cloud for Customer implementation looks like that of a "traditional" SAP ERP or CRM implementation there’s a high probability that either you or your SI have not implemented the solution before.
DVW will once again be delivering the suite of SAP Hybris Cloud for Customer and SAP Hybris Marketing training on behalf of SAP's COEE in 2017.
Miller Heiman is one of the world’s most respected sales performance companies. Their Strategic Selling® system helps thousands of organizations worldwide develop comprehensive strategies to win sales opportunities.
DVW has developed a packaged Miller Heiman integration for SAP Hybris Cloud for Customer and SAP CRM. The integrations cover the Blue Sheet, Green Sheet, Gold Sheet and Platinum Sheet.
Get your SAP Cloud Application Studio (SDK) developments for SAP Hybris Cloud for Customer off to a good start by considering some of these tips and tricks from our SAP Cloud Application Studio Development Team. While some of them are common to all types of development, others are very specific to the SDK.
Understanding the differences between SAP Hybris Cloud for Customer and SAP CRM could make or break your project
If your SAP Hybris Cloud for Customer project team looks like the image above, you are in trouble. Let me explain.
Check out this video in which, Daneel De Villiers of DVW, shows you how easy it is for Alteryx and Tableau users to utilize SAP data with the Alteryx Connector for SAP.
Check out our "blink or you miss it" cameo in Stuart Murray of SABMiller's presentation at Alteryx Inspire Europe 2016. Self-promotion aside, the SABMiller journey to self-service data analytics underpinned by Alteryx is well worth listening to.
Do you want to be able to send SMS messages directly from your SAP systems? Perhaps you’ve already considered SAP SMS 365 but your expected message volumes are too low to justify the investment. On the other hand, you may simply want a solution that is cost-effective, easier to implement but every bit as secure as SAP SMS 365.
We have recently completed a complex Flexible Reporting programme for a global consumer goods company where we were engaged to help them transform an underperforming SAP BW implementation into a sophisticated BI landscape underpinned by a “gold standard SAP BW on HANA implementation” (SAP’s words not ours!).
The Entertainer extends Transversal's technology into its contact centre (with a helping hand from De Villiers Walton)
For the last five years The Entertainer has delivered a high level of customer service via its website through Transversal’s Prescience Self-Service Adviser. With an expanding website offering and over 120 retail stores stocking thousands of products, and with Christmas coming, they recently recognized the need for agents in their contact centre to provide an equally high level of customer service. It was clear that their contact centre agents needed to find more accurate information faster through a single and consistent source of knowledge, so they have deployed Transversal's Prescience Contact-Centre Adviser.
A recent LinkedIn posting, “Alteryx Here Alteryx There Alteryx Everywhere on Azure” by, Håkan Söderbom kicked off a flurry of activity at DVW Analytics.
The question: Can Alteryx customers install the Alteryx Connector for SAP (“ACS”) on Microsoft Azure and still successfully extract data from SAP?
With SAP Hybris Cloud for Customer Deal Finder, SAP has delivered a real gem of a tool that uses the predictive analytics capabilities of SAP Infinite Insight to identify those Leads that are most likely to convert into Opportunities.
My only concern is that Deal Finder is not available as part of the standard C4C subscription and, given the lack of buzz about it on SCN and social media, I think the additional licensing requirement is deterring a lot of C4C customers from even considering it.