The De Villiers Walton Blog

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Recent blog posts
15
Apr
0
Posted by on in SAP Cloud

With SAP Cloud for Customer (C4C), SAP has finally released a cloud-based CRM solution that competes head to head with salesforce.com, provides a desktop, tablet and mobile user experience that eclipses that of SAP on premise solutions and integrates directly into SAP CRM and ECC. Somewhat surprisingly for a cloud-based solution, it is possible to enhance and extend C4C using standard SAP development tools.

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02
Apr
0
Posted by on in SAP Cloud

Like SAP Business ByDesign, one of the most impressive aspects of SAP's Cloud for Customer (C4C) solution is its reporting and analytics capability. In this 48-page eBook, we hope to provide a useful desktop companion to new users of SAP Cloud for Customer who need to get up to speed quickly with the reporting and analytics capabilities of the solution.

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31
Mar
0
Posted by on in SAP ByD

Reporting and real-time analytics are among the strongest features of SAP’s Business ByDesign solution.

With our “SAP Business ByDesign Reporting Guide,” we hope to provide a useful desktop companion to new users who need to get up to speed quickly with the reporting and analytics capabilities of the solution.

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16
Mar
0
Posted by on in Transversal

Experience a 35% reduction in new contact centre staff training time, an 18% increase in first call resolutions, and a 28% decrease in search time by integrating Transversal Knowledge Solutions into your SAP CRM Interaction Centre.

De Villiers Walton has teamed up with Transversal the UK’s leading provider of knowledge solutions to provide a Transversal contact centre and webshop integration for SAP.

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Tagged in: SAP CRM Transversal
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12
Nov
0
Posted by on in SAP Fiori

SAP’s mobile offering has undergone a number of dramatic changes over the years with SAP Mobile Engine (ME), Mobile Infrastructure (MI), the Sybase Unwired Platform (SUP) and more recently SAP’s Mobile Platform (SMP). It should have been no surprise then when SAP’s announcement of the launch of Fiori in May 2013 caused such a stir and no small amount of excitement and scepticism within the SI and customer community.

In this blog, we will take a close look at Fiori, explore where it fits in to an already complex SAP mobile landscape and examine the circumstances under which you might consider implementing a Fiori solution. We will also look at how it compares with DVW’s own mobile platform, MCAF.

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 Extend your current SAP CRM solution with SAP Cloud for Customer

 Integrate Transversal into your SAP Interaction Centre and reduce contact centre training times by 35%

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