How SAP HANA Cloud Platform can be the "secret sauce" in your SAP Hybris Cloud for Service implementation
We have recently completed the implementation of SAP Hybris Cloud for Customer's Service capability for a large enterprise, with subsequent large-scale and specific requirements.
The solution uses SAP Hybris Cloud for Customer (C4C) to capture and centralise HR ticket information for the entire employee population. Tickets can be raised via integration with SAP HCM, via direct emails into the system or simply by agents manually keying in details, but all of these have flaws.
In this presentation, Darron Walton, Managing Director of De Villiers Walton and Tim Fisher, Head of SAP Solutions Innovation, Capgemini UK identify the 4 key issues with SAP TPM today and present a vision for how to resolve them.
Since 2008, I’ve had the pleasure of introducing hundreds of SAP customers and consultants to the new and rapidly evolving CRM User Interface (UI).
Deep in the mists of time long before SAP “discovered” User Experience and created Fiori, De Villiers Walton along with our partner Tangent Communications was invited to present our ground breaking implementation of a Global Account Planning solution for SAP AG at TechEd Berlin 2008.
Take a look at this video showcasing De Villiers Walton's integration of the, The Complex Sales' R.A.D.A.R. Sales Methodology with SAP CRM 5.0.