We know that some SAP Hybris Cloud for Customer (C4C), customers are experiencing challenges with the performance of the solution particularly in a contact centre environment.
It was October 1, 2002 and after a full day attending various TechEd sessions, Daneel de Villiers and I sat in a bar in Bremen putting the world to rights.
Daneel had recently left Price Waterhouse and I had returned to permanent employment after a few years as a contractor. We had both joined a start-up that turned out to be a masterclass in how not to run a consulting business and were feeling deflated.
Check out Darron Walton of De Villiers Walton's presentation on the future of cloud-based CRM presented at the Investigo SAP cloud event November 2016.
Get your SAP Cloud Application Studio (SDK) developments for SAP Hybris Cloud for Customer off to a good start by considering some of these tips and tricks from our SAP Cloud Application Studio Development Team. While some of them are common to all types of development, others are very specific to the SDK.
Understanding the differences between SAP Hybris Cloud for Customer and SAP CRM could make or break your project
If your SAP Hybris Cloud for Customer project team looks like the image above, you are in trouble. Let me explain.
Do you want to be able to send SMS messages directly from your SAP systems? Perhaps you’ve already considered SAP SMS 365 but your expected message volumes are too low to justify the investment. On the other hand, you may simply want a solution that is cost-effective, easier to implement but every bit as secure as SAP SMS 365.
The Entertainer extends Transversal's technology into its contact centre (with a helping hand from De Villiers Walton)
For the last five years The Entertainer has delivered a high level of customer service via its website through Transversal’s Prescience Self-Service Adviser. With an expanding website offering and over 120 retail stores stocking thousands of products, and with Christmas coming, they recently recognized the need for agents in their contact centre to provide an equally high level of customer service. It was clear that their contact centre agents needed to find more accurate information faster through a single and consistent source of knowledge, so they have deployed Transversal's Prescience Contact-Centre Adviser.
With SAP Hybris Cloud for Customer Deal Finder, SAP has delivered a real gem of a tool that uses the predictive analytics capabilities of SAP Infinite Insight to identify those Leads that are most likely to convert into Opportunities.
My only concern is that Deal Finder is not available as part of the standard C4C subscription and, given the lack of buzz about it on SCN and social media, I think the additional licensing requirement is deterring a lot of C4C customers from even considering it.
I hate the word, “synergy” almost as much as I hate the word, “passion” but sometimes when you experience the powerful combination of two technologies, no other word will do.
The two technologies that have forced me to embrace the word, "synergy" are SAP’s Cloud for Customer and Transversal’s Prescience.
Check out the recording of our webinar, "Confessions of an SAP Cloud for Customer". Presented by me, Darron Walton, the webinar examines the good, the bad and the ugly of SAP C4C and gives tips on how to ensure a successful implementation of the solution.
DVW Custom Development magic delivers a 97% SAP TPM performance improvement for a global CPG (without SAP HANA)
We recently completed an engagement for a global consumer goods company who, having implemented SAP TPM - and a notorious “tier one” SI TPM template - were struggling with the usability, complexity and performance of the solution.
When people talk about knowledge management integration for SAP Cloud for Customer, MindTouch is often one of the first products mentioned. In this blog I want to introduce you to an alternative and, in my opinion, better product that elevates itself above other knowledge management products through its ability to understand what people mean and not what they say, anticipate what knowledge they will need next and improve through continued use. This is much more than a search engine that can trawl through a repository of documents. The product is Transversal’s next-generation cognitive knowledge platform Prescience and at De Villiers Walton we’ve been so impressed by it that we’ve integrated it with SAP C4C.
Given that SAP Cloud for Customer (C4C) is still a relatively new product, it’s perhaps inevitable that I’m hearing as many groans of dissatisfaction from SAP C4C customers as screams of delight. So, what’s going on and how can we convert those groans into screams?
Building online forms can be hard. Wufoo makes it easy. DVW makes it easier still by integrating Wufoo with SAP Cloud for Customer. DVW’s Wufoo integration into SAP Cloud for Customer enables Leads to be extracted from Wufoo Forms and converted into SAP Cloud for Customer Leads.
We were recently engaged to carry out an evaluation of SAP Hybris Marketing for an NYSE-listed telco. Our client had a complex marketing infrastructure with SAP CRM Marketing and SAP RTOM at the core and they wanted to assess whether to continue to invest in the current marketing platform or to make the move to SAP Hybris Marketing.
A couple of weeks ago, I taught a SAP Cloud for Customer (C4C) class to a group of 15 at SAP UK. The participant group size has consistently been in the 10 to 15 range across Europe for the last 12 months or so. While last year the attendee profile was exclusively SAP partners this year customers are making up 20% to 30% of the class size. This has been great to see because it not only means that SAP C4C is in the ascendency within the partner community it is also showing that early partner investment in the solution is translating into sales and projects.
Our SAP Cloud for Customer (C4C) integration for Transversal Knowledge demonstrates a number of very positive aspects of the SAP C4C solution.
In this presentation, Darron Walton, Managing Director of De Villiers Walton and Tim Fisher, Head of SAP Solutions Innovation, Capgemini UK identify the 4 key issues with SAP TPM today and present a vision for how to resolve them.
With SAP Cloud for Customer (C4C), SAP has released a cloud-based CRM solution that competes head to head with salesforce.com (SFDC), provides a desktop, tablet and mobile user experience that eclipses that of SAP on premise solutions and integrates directly into SAP CRM and SAP ERP via SAP HANA Cloud Integration or SAP Process Integration. It is also possible to enhance and extend SAP C4C using standard SAP development tools such as the SAP Cloud Application Studio and the SAP HANA Cloud Platform.
Take a look at this short video of our proof of concept demonstrating how the camera on an Android smartphone can be used to simplify the process of ordering spare parts for a piece of equipment.
Since 2008, I’ve had the pleasure of introducing hundreds of SAP customers and consultants to the new and rapidly evolving CRM User Interface (UI).
Take a look at this video showcasing De Villiers Walton's integration of the, The Complex Sales' R.A.D.A.R. Sales Methodology with SAP CRM 5.0.