Mobilizing Service Engineers in SAP

Take a look at this short video of our proof of concept demonstrating how the camera on an Android smartphone can be used to simplify the process of ordering spare parts for a piece of equipment.

The demo scenario is as follows:

A field service engineer is at customer site and following an inspection of a piece of equipment decides that he needs to order spare parts for it.

• The engineer launches the smartphone application (custom developed).
• Application Framework for SAP) and takes a photo of the equipment serial number.
• Information on the equipment and related parts is retrieved automatically from SAP based on the serial number.
• The engineer then reviews the available spare parts and adds the required items to a shopping basket.
• The engineer saves the order which is transmitted directly to the back-end SAP system.
• A PDF order is generated locally on the smartphone and can be printed, emailed to the customer etc.

If you are looking to mobilize an SAP process with or without the SAP Mobile Platformwe can help. We provide a practical, pragmatic approach to delivering highly usable, easily supportable, maintainable, extendable and cost-effective solutions based on SAP software.

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